Support

What support can help with

Support can inspect access, progress, attempt, seat, withdrawal and certificate records. Support cannot change entitlements, reassign seats or revoke certificates; those actions require an administrator.

The production support email is intentionally not published until it is approved and configured.

Information to provide

Include the account email, affected course or page, approximate time, safe error code and steps that led to the problem. For a company seat, include the organization and invitation reference. For an order, include only the safe order reference.

Never send a password, authentication code, complete card number or unrelated identity document. Support logs must remain redacted and tied to a correlation identifier.

Operational boundaries

Learning questions may be clarified by reference to the curriculum and sources, but support does not provide project-specific engineering, legal, financial, tax or investment advice. Assessment answers are not supplied in advance.

Urgent safety, grid-operation, investment or legal decisions must be directed to an appropriately qualified professional or responsible authority; the platform is not an emergency service.

Complaints and escalation

A production complaint record will acknowledge receipt, preserve the issue and resolution, and escalate access, payment, privacy, accessibility or certificate matters to the responsible role. Response targets require owner approval before publication.